Privacy Policy

Your information on Cricket Ex Fully Secured

Cricket Ex is fully transparent about how your personal data is collected, stored, and used. This privacy policy clearly explains exactly what we do with your information.

Last updated: January 2026
Core Data Protection Principles

How much we value your privacy

Steps we take to keep your information safe on Cricket Ex

Encryption Protection

All your data at Cricket Ex is protected with 256-bit SSL encryption. No one can read or steal your information while it is being transferred.

Never Sold to Third Parties

Cricket Ex never sells your personal data to advertisers or third parties. Your information is used solely to provide our services.

Your Control

You have every right to view, correct, or request deletion of your data at Cricket Ex. Contact our support team at any time.

Secure Storage

All data is stored on servers secured to international standards. Regular security audits are conducted to identify and address any vulnerabilities.

Cookie Controls

Cricket Ex uses only essential cookies. You can adjust your cookie settings and opt out of non-essential tracking at any time.

Legal Compliance

Cricket Ex complies with international data protection laws. All legal obligations regarding the collection and use of your data are fully met.


Our Commitment: Cricket Ex believes your privacy is a fundamental right. We only collect information that is strictly necessary to provide our services. Your data is a trust we take seriously.

1 Introduction

Cricket Ex ("we", "us", or "the platform") is fully committed to protecting your privacy. This Privacy Policy explains what information we collect when you use the Cricket Ex website or mobile platform, how we use it, and how we keep it secure.

This Privacy Policy should be read alongside Cricket Ex's Terms and Conditions. By using the Cricket Ex platform, you are considered to have accepted this Privacy Policy.

We may update this policy at any time. For significant changes, we will notify you by email or through the platform. We recommend checking this page regularly.

2 What Data We Collect

Cricket Ex only collects information that is necessary to provide our services properly. We do not gather any excessive or irrelevant data.

Information provided directly by you

Full name and date of birth
Email Address
Mobile number
Current address
National ID Number (KYC)
Payment Account Details

Automatically collected information

  • IP Address & Device Type
  • Browser Type & Operating System
  • Time Spent on the Platform & Pages Visited
  • Betting History & Transaction Records
  • Login time and location data

KYC information: Identity verification documents (NID, passport, etc.) are stored with the highest level of security and can only be accessed by trained staff for specific, authorized purposes.

3 How we use your information

Cricket Ex uses your information only for the purposes listed below. We do not use your data for any unauthorized purpose.

  • Account management: For registration, login, and account verification purposes.
  • Payment Processing: For processing deposits, withdrawals, and bonuses.
  • Customer Support: To resolve your issues and answer your questions.
  • Fraud Prevention: For account security and detecting suspicious activity.
  • Legal Obligations: To meet regulatory requirements.
  • Service Improvement: Analytics to improve the user experience.
  • Relevant Communications: To send you important updates, bonus offers, and security notifications.

Marketing Communications: You can unsubscribe from promotional emails or SMS from Cricket Ex at any time, or simply let our support team know. Please note that essential account notifications cannot be turned off.

4 Data Sharing & Third Parties

Cricket Ex never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties.

Type of third party Why it is shared Data sold?
Payment Processors (bKash, Nagad) To process transactions No
Identity verification service To Complete the KYC Process No
Government and regulatory authorities For Legal Compliance No
Cloud service provider In Data Storage & Processing No
Fraud prevention service For detecting suspicious activity No

All third parties operate under strict confidentiality agreements with Cricket Ex and are not permitted to use your data for their own purposes.

5 Cookie Policy

Cricket Ex uses cookies to keep the website running properly and to improve your experience. Cookies are small text files stored on your device.

The Cookies We Use

  • Essential Cookies: For login sessions, security verification, and core site functionality. Disabling these will prevent the platform from working properly.
  • Performance cookies: Used to monitor page load times and identify technical issues.
  • Preference Cookies: To remember your language, display settings, and other preferences.
  • Analytics cookies: To understand how users interact with the platform. This information is kept entirely anonymous.

Disable cookies: You can manage cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in to the Cricket Ex platform.

6 Data Protection Practices

Cricket Ex uses multi-layered security measures to protect your data. Our security team monitors systems 24/7.

  • SSL/TLS encryption

    All communication between your browser and Cricket Ex servers is secured with 256-bit encryption. The padlock icon in your browser confirms the connection is secure.

  • Two-factor authentication (2FA)

    Enable two-factor authentication on your Cricket Ex account. Each time you log in, an OTP will be sent to your mobile in addition to your password, providing an extra layer of security.

  • Regular security audits

    External security specialists regularly test the Cricket Ex system for vulnerabilities. Any issues found are resolved promptly.

  • Data minimization

    We only collect the data we need and do not retain it beyond the required period. Unnecessary data is deleted on a regular basis.

  • Staff Training & Access Control

    Only authorized staff can access your data, and all access is logged. Every staff member receives privacy and confidentiality training.

7 Your Data Rights

As a Cricket Ex user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

Rights Description
Right to Access You have the right to know what personal information we hold about you.
Right to rectification You can request corrections to any inaccurate or incomplete information.
Right to Erasure You can request that your data be deleted under certain circumstances.
Right to Restrict Processing In some cases, you can request that the processing of your data be restricted.
Right to data portability You can request a copy of your data in a structured, machine-readable format.
Right to Object You can object to marketing communications and certain other types of data processing.

Response time: Cricket Ex typically responds to all requests within 30 business days. For urgent matters, our support chat is available for faster assistance.

8 How Long Your Data Is Retained

Cricket Ex does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account Information: For the duration your account is active and for 5 years after closure.
  • Transaction Records: Up to 7 years for legal compliance purposes.
  • KYC documents: Up to 5 years after account closure.
  • Communication Records: Support tickets and chat history for up to 2 years.
  • Marketing Data: Deleted promptly upon your objection.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

9 Minor's privacy

Cricket Ex is strictly for users aged 18 and above. We do not knowingly collect data from minors.

For Parents: If you believe your child under the age of 18 has created an account on Cricket Ex, please contact us immediately. We will promptly close the account and delete all associated data.

Age verification during registration is always active on Cricket Ex. We confirm each user's age through the KYC process.

10 Contact us

For any questions, concerns, or requests regarding the Privacy Policy, please contact the Cricket Ex data protection team.

  • Email: privacy@cricketex.ws
  • Support Email: support@cricketex.ws
  • Live Chat: Click the chat button at the bottom right of the platform
  • Response time: Usually within 24–48 hours

Filing a complaint: If you believe your privacy rights have been violated, please contact us directly in the first instance. We will respond in writing within 30 business days.


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